Shipping and delivery

All orders will only be dispatched once payment has been confirmed. Please fill in the shipping details and choose the payment method that suits you best.

-Shipping costs
You should always be clearly informed of the total price of your purchase, including delivery and other associated costs.
You must explicitly agree to any additional charges, for example if the merchant offers express delivery or gift wrapping.

-Damaged goods
The merchant is responsible for any damage caused to the product, from dispatch to receipt.
If you have purchased an item that does not conform in appearance or function to the advertised product, you have the right to request that it be repaired, replaced or, if neither of these is possible, refunded.

- Non-delivery
If you have not received the product within 30 days or by the agreed date, you must notify the merchant and allow a reasonable extension of time for delivery.
For example, if the merchant informs you of a one-week delay due to problems with his suppliers, it seems reasonable to allow him this extra week. If the trader still fails to deliver despite the extension, you have the right to terminate the contract and receive a prompt refund.